Refund /  Cancellation Policy

Introduction
Thank you for choosing Wonders Cafe. We appreciate your business and want to ensure a smooth and satisfying ordering experience. This Refund/Cancellation Policy outlines our procedures for order cancellations and refunds.

Order Cancellation

Before Order Preparation: Customers may cancel their orders before the order is prepared and dispatched. In this case, we will provide a full refund to the customer's loyalty app cash wallet.

After Order Preparation: Once an order has been prepared, it cannot be cancelled. We kindly request customers to carefully review their order before confirming.

Refund Policy

General Policy: Due to the perishable nature of our food and beverages, we do not offer cash or card refunds for purchased items.
Out of Stock Items: If an item is out of stock, we will do our best to offer a suitable replacement. If the customer is not satisfied with the replacement, we will provide a complimentary item or a free set meal as compensation.

Order Fulfilment Issues: In the rare event that we are unable to fulfil an order, we will offer a full refund as credit to the customer's loyalty app cash wallet. This credit can be used towards future purchases.

Additional Considerations

Customer Satisfaction: We prioritize customer satisfaction and will always strive to resolve any issues or concerns promptly and fairly.
Loyalty Program: Our loyalty program offers customers additional benefits and rewards, including the ability to redeem credits for future purchases.

Contact Information: For any questions or concerns regarding this policy, please contact our customer service at 03-7931 0084 or wonderscafemy@gmail.com.

Disclaimer: This Refund/Cancellation Policy is subject to change without prior notice. The most current version of the policy can be found on our website.